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Personal Info
Date of Birth: 22/11/1972 Marital Status: Married Number of Dependents: 2 Citizenship: Greek / Canadian
IOANNIS KONSTANTAKIS
VOUNOPLAGIA, IOANNINA, GREECE
+30.6974326161
ioannis.konstantakis@gmail.com www.konstantakis.info
Objective
I wish to work in a dynamic and professional environment with a growing organization so as to utilize my creativity and innovative thinking for the benefit of the organization and for myself.
Experience
Live Chat Tech Support Agent for Large American Cloud Service Provider
Triple Simultaneous Chats
Personal & Business Plan Customers
Troubleshooting/Solving issues for all client Platforms (Windows/MacOS/Linux/Web/Android/iOS)
Smilenow.gr – B2C eshop with seasonal products (christmas, easter, halloween, home decor, wedding & baptism)
Napcom.gr – B2B (wholesale only) eshop for mobile phone accessories.
Tsialios.gr – B2C eshop with mobile phones, tablets, accessories, peripherals, office supplies
Setup, configuration & deployment of CentOS servers with Apache, PostgreSQL and custom P&I Platform (LOGA3, LOGAweb, LogaDB, Bewerber, HRBC, BigData, Intelligent Production).
Configuration & Monitoring of Nightly, Weekly & Monthly HR Jobs on P&I LogaAll-in Platform.
Monitoring of client servers with Icinga.
Automating Checks of client servers with Bash Scripts.
Automating Updates of client servers with Bash Scripts.
Setup/configuration of Grafana for monitoring client servers.
Setup/configuration of Graylog server to monitor client servers log files.
Database Migrations – From Oracle to PostgreSQL, From MS SQL to PostgreSQL.
Communicating with Customers in German (Written Emails and on the Phone)
Set up and management smilenow.gr eShop with 100,000 products, Retail & Wholesale prices, depending on the details of the connected customer.
Set up and management tzimasparts.com eShop with 40,000 products, Retail & Wholesale prices, depending on the details of the connected customer.
Managing retail and wholesale customer records (Balances, Card Update, Create Bids).
Entering vendor invoices (Existing & New Products).
Customer service (retail & wholesale) personally (in the store), by telephone and electronically.
Analysis and implementation of information systems in Greek Cooperative Banks according to European Legislation
Analysis and implementation of information systems in Greek Cooperative Banks according to regulations of the Bank of Greece
Analysis and implementation of information systems in Greek Cooperative Banks for the process certification ISO-9001 and ISO-27001
Analysis and implementation of information systems in Greek Cooperative Banks for implementation of innovative technologies: SMS Banking, Email Banking, Web Banking & Mobile Banking
Management of desktop, laptop and server systems (pc's, notebooks / netbooks & name servers, fileservers, mail servers) and printers (consumables, maintenance kits).
Diagnosis and solution / repair of software & hardware problems.
Technical Support for User Groups of University Professors, Researchers, Graduate, Post Graduate and PHD Students, approximately 500 users (Windows, Linux, OS X).
Researching and recommending technical solutions for both hardware and software (i.e. Centralized OS Update system for all Servers & Workstations, Centralized Antivirus Solution etc.).
Research & Purchasing of Hardware and Software solutions for various research groups based on their needs.
Personnel Management, Corporate Customers (B2B), Delegations, Service.
Managing day-to-day services and shop operations.
Computer Science Certification (Basic Information Technology, File Management, Microsoft, Windows, Word, Excel, PowerPoint, Access, Outlook, Internet & Email) Adobe Photoshop, Corel Draw.
Managing / Maintaining a Microsoft Windows and Linux computer network.
Forecasting / Implementation of hardware and software upgrades.
Monitor international technological and political developments on ccTLDS.
Member of European Commission Working Group for the creation of the .EU top level domain (Technical, Political and Legal aspects).
Member of European Commission Working Group for the feasibility and usability of IDN’s (Internationalized Domain Names) (Technical, Political, Legal & Cultural Aspects).
Participation in international organizations, representing .gr, such as ICANN (Internet Corporation for Assigned
Names and Numbers) and CENTR (Council of European National TLD Registers).
Novell and Windows NT Network Management and Maintenance.
Task Management between Supervisors, Developers and Analysts.
Provision and implementation of hardware and software upgrades.
Training personnel on new hardware and software.
Managing a call center of 150 people.
Exploration of the ability to create and maintain a market research system on the Internet.
Generating questionnaires for the surveys system on the Internet.
Analysis of methods and techniques for creating and maintaining market research tools on the Internet.
Planning questionnaires online.
Designing a questionnaire to reflect customer needs.
Managing actions between researchers and other departments.
Design of questionnaires that which carried out with the help of the CATI system (Computer Assisted Telephone Interviewing system).
Management, Grouping and Statistical Analysis of All Market Surveys.
Design of presentations and reports from market intelligence / survey data.
Education
Skills
Problem Solving, creating ideas.
Team Spirit, Managerial skills, organizational skills and flexibility.
Language Skills
English (Native)
Greek (Native)
German (A2, Basic Conversation Level)
Software
Windows (Desktop / Server) - Linux (Desktop / Server) CentOS/Redhat/Ubuntu/Suse - OS-X Databases: PostgreSQL – Oracle – MS SQL
Microsoft Office WordPress, Joomla, Drupal Photoshop / GIMP
Ongoing Training/Development (udemy.com)
Agile Fundamentals: Including Scrum and Kanban
Master Automation with Ansible and Puppet: 4-in-1
Docker and Kubernetes: The Complete Guide
Learning Path: SELinux: Master SELinux System Administration
Complete Python Developer in 2020: Zero to Mastery
Websites
konstantakis.info bartzios.gr smilenow.gr napcom.gr tsialios.gr gkavresis.gr
papageorgopoulos.gr
Hobbies
Reading, Walking, Swimming, Cycling, Hiking, Camping